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Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

GENERAL QUESTIONS | ORDER QUESTIONS

GENERAL QUESTIONS

  1. Where are you located?
    • Ellen Plumb's City Bookstore is located in downtown Emporia, Kansas at 1122 Commercial. We are just one block south of Emporia State University, the east side of Commercial Street, between 11th and 12th Avenues. Commercial Street is also sometimes labeled as Highway 99.
  2. Where do I park?
    • We have street parking right in front of the store.
  3. What are your hours?
    • Ellen Plumb's City Bookstore is open from 10:00 am until 6:00 pm, Monday through Saturday. We're closed on New Year's Day, Memorial Day, Independence Day, Thanksgiving Day, and Christmas Day.
  4. How do I contact you?

ORDER QUESTIONS

 

  1. If I find a book on your site, does that mean it's currently in stock at your store?
    • Not necessarily. If your order is time sensitive, please call us to confirm availability.
  2. I received a confirmation e-mail. Does this mean that my order is ready to be picked up or has been shipped?
    • No. This just means that we've received your order, you will be contacted when your order has shipped or is ready to be picked up.
  3. When will I get my book(s)?
    • For in stock orders we strive to ship them within 7 business day and delivery time depends on the method of shipping selected. For orders with out of stock items, we will provide an estimated date of shipment.
  4. What if I need to return something?
    • Please review our return policies and contact us with any further questions.
  5. What forms of payment do you accept?
    •  We accept credit cards (Visa, MasterCard, Discover, and American Express and if you're picking up in store, you may also pay with cash or local check.
  6. How can I check the status of my order?
    • Log in, select 'My Account' and Orders' a list of all orders and their current status is provided.